1. What services does A-Plus Back Office provide?

We offer a full suite of back-office services including bookkeeping, payroll, retail price book management, POS support, tax filing, server backup, licensing and permits, and equipment setup—all tailored for gas stations and convenience store operations.

2. How does your Bookkeeping Service work?

We manage daily paperwork such as cashier shift reconciliation, fuel reconciliations (SIR/DIR/MIR), electronic logs (P15, inspections, alarms), POS report validation, and vendor delivery tracking. All data is paperless and accessible via tablet and portal.

3. What does your Payroll Service include?

We handle employee profile setup, time tracking, scheduling, roaming hours, digital paystub signing, and payroll processing using QuickBooks. We also e-file and e-pay all federal and state forms including NYS1, NYS45, 941, 940, W2, and W3, and manage Workers’ Comp, Disability, and PFL insurance.

4. What is Retail Price Book Management?

We update price books using barcode scanning via tablet, convert manual invoices to EDI, and track lottery inventory and EFTs. We also audit physical stock, manage fuel price changes, and generate employee performance reports.

5. What kind of POS Support do you offer?

We process daily POS reports, train cashiers, and generate performance metrics such as voids, no-sales, and customer counts. Our support ensures smooth retail operations and accurate reporting.

6. How do you handle Tax Filing & Compliance?

We prepare and e-file quarterly sales tax forms (ST100 & FR), fuel tax forms (FT 943), and all payroll-related filings. Our system ensures timely submissions and audit-ready documentation.

7. What is included in Backup & Server Management?

We manage high-speed servers (64-core, 32GB RAM, SSD), perform daily backups with SSL encryption, offer remote support, and provide bare metal recovery for site computers. If a system crashes, we restore it to its original state with all software intact.

8. How do you manage Licensing & Permits?

We track expiration dates, handle renewals, and store all documents digitally on tablets and portals. This ensures compliance and easy access to updated permits.

9. What is Back-Office Support and who handles it?

We assign 3–4 dedicated staff to your business for tasks like preparing custom financial reports, filing payroll forms, and organizing digital paperwork. All documents are stored on a secure server and shared folder for client access.

10. What equipment is provided when signing up for services?

We supply:

• TP-Link Wi-Fi 6 Router

• Brother Wireless Printer

• Fujitsu SnapScan iX1600 Scanner

• Samsung Tablet (11” A9+, 8GB RAM, 256GB Memory)

• QuickBooks License (Accountant Plus)

• VPN Server

• Mini POS Computer (AMD R7, 32GB RAM, 500GB SSD)

• Business Phone System with 24/7 Helpdesk Support